The mutual sector is a hugely important part of a vibrant, diverse economy. Mutuals offer choice to the consumer, providing competition to PLCs and giving consumers the chance to do business with an organisation they can truly feel part of.
In recent years real progress has been made in re-discovering the benefits of mutual ownership, following the demutualization wave of the 1980’s and 1990’s. Mutuals have evolved, becoming leaner and more dynamic in order to compete with PLCs on a sound business footing, while at the same time becoming more assertive in communicating the wider benefits of mutuality to members and non-members alike.

Mutuality has also come to the fore in the public sector. The principles of mutuality are being embraced across a range of public services, with local ownership and accountability combining with greater flexibility to realise the full potential of employees, members and consumers. Mutuality is making a real difference, with exciting new service developments taking place in areas such as health, education, public utilities, childcare and housing.

The mutual sector has a long and proud history, but being old does not make it out of date. Mutuals are as relevant now as they have always been. This report shows clearly that in both principle and practice the mutual sector is delivering real benefit to the public and a result is trusted and is worthy of that trust.